We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We want to speak to you too! Contact us with any questions, concerns, or feedback via email at customerservice@OEMTOOLS.tools or at: 1-901-221-4024.

We will be sure to get back to you within 48 hours, Monday through Friday 8am to 5pm CST. Please note that inquiries sent on non-business days will receive a reply the next business day, but possibly sooner.

We currently ship to the United States and Puerto Rico. To inquire about shipping to a different destination, please contact us.

Most of our products ship from our warehouse in Memphis, TN.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

For more details on our return process, go to the Return Policy tab.

Credit refunds are processed within 7 days from when we receive the item. In most cases the return shipping fee is $10 - unless we made a mistake on your order and then the return shipping fee is waived.

Most OEMTOOLS items come with a Limited Lifetime Warranty. For more details on our warranties, go to the Warranty Policy tab.

Yes, we warranty our products regardless of where or when you bought them. However, if you are only returning a tool you no longer want, you should return it to the retailer you bought it from.

We do not sell products on OEMTOOLS.tools to distributors. However, if you are interested in learning how to become an authorized seller, please contact us.

We will never sell your information to a third party. For more on our privacy policies, go to the Privacy Policy tab.